Returns and Replacements

Please contact us before returning your order! We’d like to be able to help you resolve whatever problem you might have! We’re usually happy to send replacement parts if something has broken.

Robotical Ltd will accept all returns of products that arrive faulty or damaged, as legally defined, within 30 days of the customer receiving the order/shipment for tracked shipments, or within 30 days of dispatch for untracked shipments and fully refund the order.

We’ll also accept returns of unaltered, unopened products within 30 days of the customer receiving the item for tracked shipments or within 30 days of dispatch for untracked shipments. This does not apply to some products such as perishables and clothing.

The customer is liable for the cost of return shipping unless the goods arrived damaged or faulty or unless we have previously agreed in advance to pay for the cost of return. Returns will only be accepted and honoured if the item is in satisfactory or agreed condition when it arrives back with us.

Any return over 30 days after an order has been dispatched must be approved by a support agent via our official support channels (see support) in advance.